General Information

Smart Ride offers a private round-trip transportation service from Cancún Airport to various hotels in Cancún and the Riviera Maya. We operate our own vehicles, licensed and insured to cover all our passengers.

Transportation from Cancún Airport to Isla Mujeres ends at the ferry terminal in Puerto Juárez; we do not provide transportation to Isla Mujeres itself.

Transportation from Cancún Airport to Cozumel ends at the ferry terminal in Playa del Carmen; we do not provide transportation to Cozumel itself.

Infant car seats are provided at no additional charge; however, they are subject to availability. Smart Ride is under no obligation to guarantee this service.

Smart Ride acts as an intermediary between the customer and the transportation and tour service providers listed on the website.

Smart Ride establishes the business relationships necessary, according to its own quality standards, to provide ground transportation services. Only the most reputable providers are selected for this purpose; however, Smart Ride is not responsible for their acts, omissions, misconduct, or negligence. Transportation services are subject to the conditions set by the providers, and their liability may be limited by their own rates and terms of service.

Smart Ride acts solely as an intermediary between the customer and the service provider, and holds no legal authority or control over the service provider's staff, assets, operations, and/or property.

Smart Ride states the following:

• The photographic material published on the website is only a representation of the service and can in no way be guaranteed to be provided exactly as shown.
• Service descriptions are updated regularly to keep them accurate. However, Smart Ride is not responsible for any subsequent changes.
• Smart Ride reserves the right to deny service to any customer at any time, whenever it deems it appropriate.
• Any claim or notice regarding the services received must be submitted in writing within thirty (30) days following the service.

Booking Policies

• The rates published on the website at the time of booking are valid only on the date consulted and are subject to change without prior notice.
• Bookings are subject to service availability in the requested area.
• Rates are guaranteed only once the booking is made and a confirmation number is received.
• The confirmation number will be provided once payment for the service has been made.

When making a booking, the customer must provide all the required information:

• Name
• Type of service
• Pickup location and time
• Drop-off location
• Number of passengers
• Arrival flight information
• Phone number and email address

Your personal and banking information is protected under our privacy policy.

Smart Ride can guarantee a booking made up to 24 hours before arrival. With less notice, the booking will still be accepted but will be subject to availability, with no liability for Smart Ride.

Payment Policies

• We accept various credit cards through PayPal (VISA, MasterCard, American Express, etc.).
• The full amount will be charged to the customer's credit card.
• Rates are in US dollars; if charged in Mexican pesos, the conversion will be made according to the exchange rate in effect at the time of payment.

No-Show Policy

• The customer will have a 15-minute grace period after the scheduled time for the return trip to the airport or tour.
• If the customer fails to show up, it will be considered a unilateral cancellation and no refund will be issued.
• In the event of a no-show, no refund will apply, with no liability for Smart Ride.

Cash Payment Policy

Customers may pay in cash as long as the service does not take place between 11:00 PM and 6:00 AM, since cash payments cannot be guaranteed during those hours.

Cancellation Policies

• Cancellations made 4 days (96 hours) or more before the service are subject to a 10% charge.
• Cancellations made less than 72 hours in advance will not be refunded.
• Changes requested less than 48 hours in advance will be subject to availability.
• During peak season (Christmas, New Year's, Easter Week, and holidays), no refund applies for cancellations.
• There are no refunds for services already provided.

Limitation of Liability

Smart Ride will not be liable for any claims, costs, or expenses arising from:

• Accidents, injuries, or loss of life or property caused by the acts of third parties.
• Illness, theft, strikes, mechanical failures, quarantines, government actions, weather, or other circumstances beyond our control.
• Lack of required travel documentation (passport, visa, certificates, etc.).
• Changes or cancellations of travel services due to external causes or force majeure (extreme weather, hurricanes, strikes, war, terrorism, etc.).

In such cases, Smart Ride may withhold up to 10% of the total amount paid to cover administrative costs.

Privacy and Image Policy

Customers agree that their image (likeness, voice, or other aspects) may be used by Smart Ride for advertising/marketing purposes without the need for prior notice or compensation.